Certifications

PdR 125 2022
ISO 9001 2015

Logogramma is an innovative start-up founded by professionals who have combined extensive experience in the communication sector with a passion for the Web and digital innovation. Drawing on decades of experience gained in academic research and the development of IT solutions, Logogramma develops digital applications aimed at innovation and the streamlining of corporate organisational processes, with a particular focus on Natural Language Processing (NLP) and Artificial Intelligence technologies. The goal is to trigger digital transformation processes within companies by designing digital solutions that leverage innovative technologies in the fields of Machine Learning, Computational Linguistics, and Artificial Intelligence. Furthermore, it handles the development of cross-platform infrastructures, including the use of RPA (Robotic Process Automation).

Logogramma has been acknowledged as one of the excellence in AI & NLP solutions for the market with a competitive range of products and services, pursuing business objectives in full compliance with the universal principles of Social Responsibility, and taking into account the interdependence between economic goals and sustainability objectives.

The critical success factors that our company has identified, as they are linked to customer expectations, are as follows:

  • Offering high-quality products, understood as the ability of products to maintain reliability requirements over time, always in compliance with the mandatory requirements provided;
  • Expanding the range of products offered;
  • Ensuring and constantly improving the service level and therefore the level of customer satisfaction, through the expansion of the range, continuous assistance, and the creation of new services.


Logogramma, in line with emerging market trends, considers quality as a priority and strategic element for achieving established objectives, both regarding internal management and towards Clients; therefore, it has decided to adopt a Corporate Management System consistent with the UNI EN ISO 9001:2015 and UNI PdR 125:2022 standards.
We believe in the culture of gender equality by promoting and encouraging corporate policies that favour equal opportunities throughout a resource’s entire career path, starting from the recruitment process and continuing through HR processes of Onboarding, Job Rotations, Training, and Career Development. Logogramma has always evaluated the skills and abilities of its staff, seeking to avoid prejudice and stereotypes. Through this concrete path, Logogramma aims to further encourage an inclusive culture that values everyone in the company equally. Creating a culture of gender equality at Logogramma is at the heart of the human capital strategy, which is fundamental to ensuring excellent performance
based on merit and long-term sustainability.

Through the Corporate Management System, Management has implemented:

  • the planning of its processes;
  • the analysis of the internal and external context;
  • risk analysis;
  • a careful and correct management of processes;
  • the measurement and evaluation of processes, services, and Customer satisfaction against planned objectives;
  • the definition of quantified objectives;
  • the allocation of adequate resources;
  • the definition of responsibilities and authorities;
  • the definition and fulfillment of product requirements (established by mandatory regulations and by Clients);
  • the implementation of continuous process improvement through appropriate actions.

Management, therefore, pursues the following aims:
regarding the End Customer:
full and continuous satisfaction of the expressed and unexpressed needs of Clients;
compliance with legal requirements and subscribed prescriptions;
continuous improvement of the System’s effectiveness;
regarding staff:
stimulating the growth of professionalism, cross-functionality, and the management skills of staff;
increasing awareness regarding the centrality of the Corporate Management System;
developing a mindset driven towards standardisation and process improvement;
orienting the relationship with suppliers and procurement activities towards quality;
improving management results by eliminating activities that do not provide added value;
fostering simplification, transparency, and efficiency of internal operations, rationalising internal and external communication processes and adopting appropriate technologies.

Management commits to:
Achieving and maintaining the certification of its Management System in compliance with the international ISO 9001:2015 standard and UNI PdR 125:2022;
Creating a working environment in which there is no gender discrimination;
Spreading the culture of inclusion through information and training;
Adopting non-discriminatory Recruitment, Job Rotation, Training, and Career Development procedures;
Promoting work-life balance;
Defining and pursuing specific objectives to verify and measure gender equality and inclusion actions;
Defining the organisational structure by specifying duties and cross-functional relationships, assigning authority and responsibility for the management, execution, and verification of activities that influence performance;
Disseminating, clarifying, implementing, and supporting the Corporate policy;
Constantly training and qualifying its human resources;
Assigning adequate resources, means, and staff to the activities to be carried out;
Periodically reviewing the effectiveness of the Corporate System.

Below are Logogramma’s formal commitments in the various processes/phases:
Recruitment
evaluating female and male CVs equally, while committing to emphasise the importance of meritocracy;
providing the same remuneration for the same job level.
Job Rotations and Career Development
equally evaluating potential female and male candidates in the development plan without gender discrimination.
Work Organisation
Logogramma strives to improve the work-life balance of its employees in all phases of a person’s personal and professional life through:
planning meetings during the central hours of the working day;
flexible start and finish times;
smart working one day a week (upon employee request);
People Development
Ensuring an effective training process regarding organisational knowledge needs, skills, and awareness development;
Allowing for adequate onboarding of new hires and effective mentoring/training of the employee within the assigned work activity;
Ensuring respect for equal opportunities in compliance with the principles of appropriate job placement adopted by the organisation;
Ensuring compliance with the code of ethics and anti-corruption regulations present within the organisation.
Performance management
A process of sharing objectives, measuring, and developing performance, implemented by Logogramma, in order to:
Create a meritocratic culture based on evidence of results achieved and free from any consideration related to the gender, nationality, or age of resources;
Ensure equal treatment through the definition of Short Term Incentives (STI);
Guarantee fairness of treatment in evaluations through the definition of SMART objectives (Specific, Measurable, Achievable, Relevant, Time-bound).
KPI Measurement
Logogramma adopts a monitoring system to ensure that gender equality is managed appropriately. The dashboard (improvement plan) contains key performance indicators that provide a representation of the company population.
MANAGEMENT CONSIDERS QUALITY A PRIMARY OBJECTIVE ACHIEVABLE ONLY WITH THE CONSTANT COMMITMENT OF ALL FUNCTIONS OPERATING IN THE COMPANY.

Naples, 10/01/2023

The Management